Refund and Returns Policy

Effective Date: 30 July 2026

At Supreme Spices Foods, customer satisfaction is important to us. If you experience an issue with your order, please review the following policy.

1. Eligible Returns

Returns may be accepted if:

• The product received is damaged during delivery.

• The wrong product was delivered.

• The product has expired or is defective at the time of delivery.

Requests must be submitted within 48 hours of receiving the order.

2. Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns or exchanges for:

• Opened or used food products.

• Products damaged due to improper storage after delivery.

• Products returned without their original packaging, where applicable.

• Products purchased during clearance or promotional sales, unless they are damaged or incorrect.

3. Return Process

To request a return or replacement, please contact us with:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging (if applicable).

Our team will review your request and respond as soon as reasonably possible.

4. Refunds

If your return is approved, your refund will be processed using the original payment method whenever possible.

Where a replacement product is available, we may offer a replacement instead of a refund.

Refund processing times may vary depending on your payment provider or financial institution.

5. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

6. Limitation

Supreme Spices Foods reserves the right to refuse return or refund requests that do not meet the conditions outlined in this policy.

7. Contact

For questions regarding returns, refunds, or replacements, please contact us using the contact information provided on this website.